Payments, cancellations & refunds
Quix Premium is a one-time payment for a fixed period (1, 3, 6 or 12 months). It does not renew automatically, so there is nothing to cancel and you will never be charged again unless you choose to buy again.
What you pay for
- Premium unlocks unlimited matches, every Premium topic and an ad-free app for the period you buy, starting immediately.
- Buying again while Premium is active adds the new period to the end of the current one.
- Prices are shown in Indian rupees and are the full amount you pay. Quix is run by an individual who is not registered for GST, so no GST is added. Payments are processed by Razorpay; Quix never sees or stores your card or UPI details.
Refunds
- If you were charged but Premium did not switch on within an hour, we refund the full amount or activate it, your choice.
- If you were charged twice for the same purchase, we refund the duplicate in full.
- You can ask for a full refund within 48 hours of buying if you have played fewer than 5 matches since then.
- Other requests are reviewed case by case. We do not offer partial refunds for unused time.
- Approved refunds go back to the original payment method within 5–7 working days through Razorpay.
How to ask
Open Settings → Send feedback, choose Complaint, and include your display name and the payment date. We reply within 2 working days.
Delivery
Premium is a digital service delivered instantly in the app. There is no physical shipping.
Contact for payment issues
You can also write to us directly, with your display name and payment date or Razorpay payment ID:
Quix
Email: support@playquix.in